The terms we, us or our, are reference to Philip Ryan.
This document is available to anyone who deals with us within our role as estate agents.
Our Company number is 10729143 and registered office is 12 Darley Abbey Mills Derby DE22 1DZ.
We are registered with The Property Ombudsman, HMRC, and the National Estate Agents Association.
The following policy outlines when, and why we collect your personal information which we are fully committed to protect.
We are deemed to be the Data Controller.
INFORMATION WE COLLECT
From your initial contact to completion of the sale or purchase, we will hold on our secure data base your name address, contact details, and identification documents as a minimum if required. Furthermore, detailed information may be required depending on the type of enquiry and how this progress.
Other information may be required at the time of your contact with us, such as evidence of deposit funds, mortgage details and other information relevant to your enquiry.
When marketing with us we will naturally take full details of your home for marketing reasons.
We will advertise any property details on third party web sites as agreed by yourself within our Terms and Conditions of Business. By signing these you are deemed to be aware of our Privacy Statement and that you are giving consent for us to process and hold your personal information.
HOW LONG DO WE HOLD YOUR INFORMATION FOR?
Any information provided by yourself during your contact with us will be held until you request us to delete this from our records. As a responsible Company we will destroy such information when we feel it is of no benefit to yourself following your initial contact with us. As a general guide when the sale of a property is completed such information will be deleted from third party websites within 4 weeks along with any personal information held by ourselves relating to such property, other than for any legal or accounting requirements.
Your information is held within our secure systems and any hard copies within our secure office bases.
Should you wish us to delete your information from our records prior to our normal guidelines then you must contact us via the communication channels detailed below.
HOW WE COMMUNICATE WITH YOU
We naturally need to communicate with all clients which we do so mainly by telephone and electronic mail. We may contact you by other written methods when this assists your circumstances.
The Philip Ryan website can be used by new clients making an initial enquiry offering basic contact details.
FURTHER INFORMATION AND YOUR RIGHTS
Should you have any concerns or complaints relating to us handling your data you may also contact the ICO via their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK 5AF.